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FAQ

I have my own materials, diamond/gemstones, gold, can Trinity help me re-purpose in a redesign?

Absolutely! In fact, it is something we do all the time and is one of our favourite things to do.  Redesign and re-purposing a client's gold and diamonds/gemstones from heirloom pieces for a new generation. 

Does Trinity sell Diamonds?

Yes! We can source any diamond specifications you need from a 0.01 carat and up, in any cut and in any colour! White diamonds, salt & pepper diamonds and conflict-free.  We are your trusted partner in the process of finding the right diamond for you.

Can I use an online Gift Card/Certificate in store?

Yes! Though the user will need to have a printed copy or the email confirmation and have the name and email address of the person who purchased it online. Unfortunately, an in-store Trinity Jewellers gift card can't be used online.

I see a piece that I like online, but I would like it to be in a different colour metal or to have a different stone.

Some pieces can be ordered in other metals, or with other stones depending on the piece or designer. If there is something you see online and you would like to inquire whether it comes in another colour or with another type of stone, please email us at info@trinityjewellers.com.

I'm a jeweller, and I'd like to sell my work at Trinity, who should I contact?

Please send your linesheets and any social media links to info@trinityjewellers.com.

Is there a warranty on your jewellery?

All of Trinity's jewellery is covered by a standard 3-month warranty, including customs, special orders and 30 days on repairs. Beyond this three month warranty, Trinity offers in-house repairs at a discounted price for all Trinity pieces. Certain designers will also offer their own extended warranty, please contact us with any specific warranty related questions.

Is your jewellery made ethically?

We take every precaution to ensure that our jewellery is as ethical as possible. We source all of our diamonds from conflict-free and use recycled materials whenever possible. The majority of our jewellery is handmade by small-scale artists and goldsmiths.

If you have any questions please don't hesitate to reach out, info@trinityjewellers.com